1. Cancellation Window
You may cancel your order any time before it has been marked as fulfilled. Because we process orders within 1–2 business days, this generally gives you a window of up to 1–2 business days after placing your order to request a cancellation.
2. How to Request a Cancellation
To request a cancellation, email us at hello@somnasleep.com with the subject line "ORDER CANCELLATION - [Your Order Number]".
3. Post-Processing Cancellations
Once an order has been marked as fulfilled at our fulfillment center, it cannot be canceled or modified. If your cancellation request arrives after that point, the order will be shipped to you as placed.
4. Returning an Uncanceled Order
If you were unable to cancel your order in time, you may return the items in accordance with our Return & Refund Policy once you receive them. Please note that original shipping costs are non-refundable, and you will be responsible for return shipping fees.
5. Somna's Right to Cancel
We reserve the right to cancel any order at our sole discretion, including but not limited to situations involving suspected fraud, unauthorized or illegal transactions, pricing errors, or inventory shortages. If we cancel your order, you will be notified via email and fully refunded to your original payment method.
6. Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY—IT AFFECTS YOUR LEGAL RIGHTS. Any dispute or claim arising out of or relating to these Terms of Service, your use of the website, or your purchase of Somna products shall be resolved by binding arbitration, rather than in court. You and Somna agree to waive any right to a jury trial or to participate in a class action. Arbitration shall be conducted in San Francisco, California, under the rules of the American Arbitration Association
7. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
8. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website constitutes acceptance of the modified terms.