1. Cancellation Window
We strive to process and ship orders as quickly as possible. Because of this, we can only accept order cancellation requests within 1 hour of the order being placed.
2. How to Request a Cancellation
To request a cancellation, you must email us immediately at hello@somnasleep.com with the subject line "URGENT: ORDER CANCELLATION - [Your Order Number]".
3. Post-Processing Cancellations
Once an order has entered the processing stage at our fulfillment center (which typically occurs within 1 hour), it cannot be canceled or modified. If you miss the cancellation window, the order will be shipped to you.
4. Returning an Uncanceled Order
If you were unable to cancel your order in time, you may return the items in accordance with our Return & Refund Policy once you receive them. Please note that original shipping costs are non-refundable, and you will be responsible for return shipping fees.
5. Somna's Right to Cancel
We reserve the right to cancel any order at our sole discretion, including but not limited to situations involving suspected fraud, unauthorized or illegal transactions, pricing errors, or inventory shortages. If we cancel your order, you will be notified via email and fully refunded to your original payment method.